Do you ever feel like you aren’t valued as a customer in the construction industry? Mass production of material, fast paced installation, and a push to meet deadlines can cause customer service to fade away quickly, leaving you feeling unappreciated.
Customer service is the assistance and advice provided by a company to those people who buy or use its products or services. How often do you receive assistance from material providers on your projects? Probably not as much as you hope for.
Did you know that 89% of customers have stopped doing business with a company after experiencing poor customer service? At some point in your career, you have probably been a part of that 89%. No one likes to feel like they are just another face in the crowd when you are paying money for a product or service. That’s why great customer service separates good companies from the best companies.
Let’s be honest, there are numerous companies to choose from when planning for your next project. Knowing that the products you order are going to be accompanied by a customer service relationship helps you make an easier decision in a sea of choices that come along with managing a project. Knowing that a company stands behind their product and is willing to help you, not only through the buying process but also the installation process, makes you feel valued as a customer. When a company cares more about your satisfaction and the overall quality of your project over their own personal gain, it shows.
Not only is it nice to have person that you know you can contact when you need assistance, but it also allows for the construction industry to continue to improve as a whole. Providing customer service allows for growth on both ends of the spectrum because you get to learn more about the product you are using as well as receive 100% of what you paid for, while the company who is providing the product gets the opportunity to learn firsthand how you use their product so that improvements can be made when needed. Providers need to hear from their customers just as much as customers need to hear from their providers.
When it comes time to make a decision on your next project, don’t settle for bad customer service. If a company is confident enough to produce something, they should be confident enough to help you install it or answer any questions that you might have. Make sure that you are choosing a company that will help you install their product correctly so that you save on time, money and material. In the construction industry, a product is only as good as it is installed.
